Extreme Customer Service� is the heart of Helser Brothers' business philosophy. Designer friendly customer service policies have fueled steady growth since their first order in 1996. rnrnAs a professional installer, co-owner Jay Helser remembers all too well the negative ripple effect created by incomplete or wrong orders at the install site. "I had a reputation for making things work and never letting problem factors touch the client or installation. But I saw the designer's frustration firsthand and I knew I could supply a better product with a customer driven focus."� says Jay.rnrnSome of the company's unique policies include short lead times, no backorders and free shipping for orders over $100.00. Catalogs are free of charge.rnrnEvery order is hand checked and analyzed as it comes through the door. Drapery Hardware Specialists check for part compatibility and bracket to bracket maximums. "Our clients get used to hearing from us. They know we'll double check before we send things to production."� says Anita Boetsma, Director of Education and Social Media. rnrnCo-owner Mark Helser is the architect of the company's lush catalogs and super simple, easy to use price lists. Free for the asking, the catalogs are full of high quality photos and presentation ideas. All of their hand-applied finish options are the same price. Freight is included. "It is important for our clients to have great sales materials and be able to make product or finish changes hassle free",� says Mark.rnrnProduct lines include Artigiani Wrought Iron, Isabella Wood, Evita Iron Motifs, Artefice, also an Adex Award Winning Line. HElser brothers also distributes the Tableaux faux wrought iron motifs. Helser Brothers newest line, The Jackie Von Tobel Collection, was recently named First Place in Best New Design Concept by the WCMA. The Jackie Von Tobel Collection is also an ASID Design award winner. rn
